Sustainability for suppliers

Our Supplier Code of Conduct extends our sustainability commitment to all our suppliers, service providers, and business partners. It sets the minimum expectations for ethical business practices, environmental responsibility, and compliance with labor and human rights standards.

All suppliers must acknowledge and sign the Supplier Code of Conduct within 15 days of receipt. Suppliers must self-monitor their compliance and report any conflicts with applicable laws.

Core Principles of Our Supplier Code of Conduct

1. Human Rights & Fair Labor Conditions

• Respect for personal dignity, privacy, and individual rights.

• No forced labor, human trafficking, or bonded labor.

• Prohibition of child labor, following International Labour Organization's (ILO) Minimum Age Convention.

• Fair wages and working hours, including reasonable overtime policies.

• Nondiscriminatory and harassment-free workplace.

• Freedom of association and collective bargaining.

2. Health, Safety & Working Conditions

• Safe and healthy workplaces, with proactive measures to prevent accidents and hazards.

• Elimination of workplace violence and harassment.

• Compliance with local occupational health and safety laws.

• Protection for whistleblowers reporting unsafe conditions.

3. Environmental Responsibility

• Sustainable business practices that minimize environmental impact.

• Proper waste management and compliance with hazardous substance regulations.

• Energy efficiency and carbon footprint reduction initiatives.

• Continuous improvement in sustainability efforts.

4. Business Ethics & Compliance

• Zero tolerance for bribery, extortion, and corruption.

• Compliance with antitrust and fair competition laws.

• Transparency in conflict-of-interest disclosures.

• No acceptance or offer of illegal gifts, bribes, or facilitation payments.

• Confidentiality and data protection compliance.

5. Right to Audit & Supplier Compliance

• We reserve the right to audit suppliers to ensure compliance with our Code of Conduct.

• Failure to comply may result in business termination or corrective actions.

• Suppliers must also ensure their subcontractors adhere to these principles.

Whistleblowing Mechanism: Suppliers and their employees are encouraged to report potential legal or compliance violations securely and anonymously via our Speak Up Line.

Suppliers are assessed based on risk factors such as:

• Annual Spend. Suppliers with an annual spend of CHF 75,000 or higher are included in sustainability assessments.

• Material Content Risks. High-risk materials (e.g., those that could potentially contain hazardous substances or conflict minerals and cobalt) require additional verification.

• Country of Origin Risks. Suppliers in high-risk countries undergo deeper assessments.

• Labour and Human Rights Risks. Suppliers providing outsourced services (such as cleaning and security services, subcontracted work, and freight logistics).

Suppliers identified as high-risk must sign additional sustainability agreements and undergo further evaluation through our third-party sustainability assessor.

We work together with EcoVadis to evaluate supplier sustainability performance. As part of this process:

• Suppliers receive precommunication materials explaining the assessment process.

• Participation is mandatory for high-risk suppliers to maintain business relationships.

• Assessment results determine required follow-ups (e.g., improvement plans or additional audits).

This ensures a structured and transparent evaluation of our suppliers' sustainability efforts.

What is EcoVadis?

EcoVadis provides a comprehensive assessment of corporate sustainability practices, covering 21 sustainability criteria across four themes (environment, labor and human rights, ethics, and sustainable procurement). By participating in EcoVadis assessments, our suppliers demonstrate their commitment to transparency and responsible business practices, receive improvement tips and can share their scorecards with other requesting customers, saving time and money. Find out more here.

Alternatively, suppliers invited to participate in an EcoVadis assessment may submit results from the following ratings, if already available: Integrity Next, ELEVATE ERSA 3.0, Responsible Business Alliance SVAP, SMETA, and BSCI.

Consequences of Noncompliance:

Suppliers who fail to participate in sustainability assessments or do not implement required actions will be considered in material breach of contract. Failure to address sustainability concerns within a reasonable timeframe may result in:

• Contract termination, particularly in cases involving human rights violations (e.g., forced labor, child labor).

• Business relationship suspension until corrective actions are implemented.

dormakaba reserves the right to take necessary actions to ensure responsible sourcing and compliance with sustainability standards. For all suppliers scoring below 45 in their EcoVadis assessment, an improvement plan is required. The frequency of future EcoVadis evaluations is based on scorecard results, with reassessment after one, two, three or five years as follows:

• EcoVadis score below 45 – annual reassessment

• EcoVadis score 45-54 – every two years

• EcoVadis score 55-64 – every three years

• EcoVadis score above 65 – every five years

Suppliers that fail to meet requirements risk being blocked or phased out from our supplier network.

By integrating these principles, dormakaba ensures a responsible, ethical, and sustainable supply chain. We are committed to continuous improvement and collaboration with our suppliers to drive meaningful change.

As a company committed to ethical recruitment and the Employer Pays Principle, dormakaba requires all labour agents to follow clear standards that ensure fair, transparent, and responsible recruitment practices. These Terms and Conditions set out the specific requirements that labour agents recruiting blue-collar workers for dormakaba must meet to comply with these standards.

Conflict-affected and high-risk areas are regions where armed conflict, violence, or human rights violations are prevalent. Minerals such as tin, tantalum, tungsten, and gold (3TG) — commonly found in electronic components—are often linked to these regions. In addition, cobalt, a key material in lithium-ion batteries, has been included due to its association with child labor risks.

At dormakaba, we are dedicated to ethical sourcing practices that prevent contributions to conflict or human rights violations in our supply chain. Our Statement of Commitment on Responsible Minerals Sourcing formalizes this pledge and sets expectations for our suppliers regarding conflict minerals and other high-risk materials.

We proactively identify and assess suppliers whose products may contain conflict minerals or cobalt, requiring those deemed high-risk to complete CMRT or EMRT reporting and undergo additional due diligence. Through participation in Cobalt Traceability Dialogues, we work to address and mitigate supply chain risks.

When issues are identified, we support suppliers in improving transparency and taking corrective action. However, noncompliant suppliers may face suspension or termination of their business relationships. To ensure compliance, we rely on third party audits conducted by the Responsible Minerals Initiative (RMI) and require any noncompliant smelters or refiners to transition to RMAP-approved sources.

We are committed to transparency and report annually on our due diligence efforts in our Sustainability Report.

All suppliers and business partners working with dormakaba must:

• Follow the OECD Due Diligence Five-Step Framework for responsible mineral sourcing.

• Annually report the country of origin and smelters or refiners of minerals via the Conflict Minerals Reporting Template (CMRT) and Extended Minerals Reporting Template (EMRT).

• Use only third party verified smelters or refiners that conform to independent responsible sourcing standards.

• Extend these requirements to their sub-tier suppliers to ensure a fully transparent supply chain.

More information available in our supplier one-pager on conflict minerals.

Failure to comply with our responsible sourcing policy may lead to:

• Escalation of due diligence measures.

• Suspension of trade.

• Termination of supplier relationships.